What happened?
Pick the situation closest to yours for a calm, step-by-step recovery plan.
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Accounts & logins
Email or Social Media Hacked
Locked out of your account, strange messages sent, or unfamiliar logins.
SIM-Swap Attack
Phone suddenly shows "No Service" or "Emergency Calls Only" and SMS codes stop arriving.
Kid's Gaming Account Hacked
A child's Roblox, Minecraft, Discord, Steam, Xbox, or PlayStation account was taken over.
Cloud Storage Compromised
Google Drive, iCloud, Dropbox, or OneDrive was accessed without your permission.
Password Manager Breach
Your password manager (1Password, Bitwarden, LastPass, Dashlane, etc.) reported a security incident.
Money & fraud
Bank or Financial Account Compromised
Unauthorized charges, transfers, or someone has access to your accounts.
Romance or Investment Scam
You sent money (crypto, gift cards, wire) to someone you met online and now suspect was a scammer.
Cryptocurrency Scam
Losing cryptocurrency is devastating, and the technology makes it feel even worse. You were targeted by professional, organized criminal syndicates that steal billions every year — it is not your fault. The priority now is stopping further losses and avoiding 'recovery scammers' who target victims a second time.
Brokerage / Investment Account Compromised
Unauthorized trades, transfers, or sign-ins on Fidelity, Schwab, Vanguard, Robinhood, Wealthsimple, Questrade, or similar.
Tech-Support Scam Aftermath
You gave a fake 'Microsoft' or 'Apple' caller remote access, sent gift cards, or wired money.
Devices
Identity & records
Identity Stolen
Someone is using your name, SSN/SIN, or personal info to open accounts or commit fraud.
Data Breach Notification Received
You got a letter or email saying your data was exposed in a company breach.
Medical Identity Theft
Someone used your name, health number, or insurance to get medical care, prescriptions, or to bill an insurer.
Tax-Refund or Government-Benefits Fraud
Someone filed a tax return or claimed benefits (EI, CRA, IRS, SSA, state unemployment) in your name.
People & family
Child's Account or Device Compromised
The compromised account, device, or identity belongs to your minor child.
Sextortion / Intimate Image Blackmail
Someone is threatening to share your (or your child's) private or explicit photos unless you pay them. This is financial sextortion — a fast-moving, organized crime. There are specific, time-critical steps that work.
Doxxed — Personal Info Posted Publicly
Your home address, phone, employer, family or other personal information was published online.
Deepfake or AI Impersonation
A synthetic video, image, or voice clone of you is circulating — or your cloned voice is being used to scam family.
Deceased Family Member Identity Misuse
'Ghosting' fraud — credit, tax returns, or accounts opened in the name of a recently deceased relative.