SASSA grant or SRD R350 stolen: what to do

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   Call SASSA on 0800 60 10 11 — toll-free. Say: 'My grant has been taken. Please block my profile and start a fraud investigation.' Write down the reference number.

   SASSA · 0800 60 10 11
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   If the grant is paid into a bank account that has been compromised, also call the bank's fraud line (see the Banking playbook for SA numbers).

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   If the grant is on a Postbank Black Card / SASSA card, call Postbank on 0800 53 54 55 and ask for the card to be blocked and reissued.

   Postbank · 0800 53 54 55

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   Visit your nearest SASSA office in person with your green bar-coded ID or smart ID card. The in-person queue is faster than the call centre for fraud cases.

2. 🇿🇦 ZA

   Lay a SAPS OB (case) report at your local police station. Bring the SASSA reference number — the OB number is required for the fraud investigation.

3. 🇿🇦 ZA

   Apply for free SAFPS Protective Registration — flags your ID number so future credit and grant applications need extra verification.

   safps.org.za

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   If SASSA is slow after 21 days, Black Sash provides free advice, paralegal help, and escalation — they specialise in social-grant disputes.

   blacksash.org.zaBlack Sash Helpline · 072 633 3739

1. 🇿🇦 ZA

   Check your SASSA status monthly on the SASSA SRD portal or by calling 0800 60 10 11. Never share your ID, SASSA reference, or banking OTPs with anyone who calls you.

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